Policies

cancellations & Cancellation fees

If you must cancel your appointment, please do so as soon as possible.

When you book an appointment with me, I reserve that time exclusively for YOU. I realize circumstances completely out of our control do arise occasionally and I understand that. However, when you miss an appointment, it means loss of availability for other clients and loss of income for me as I’m unable to fill last minute cancellations. Before cancelling, please be aware of the following fees:

• If you cancel more than 24 hours before your service, your deposit will be refunded in full.

• If you cancel less than 24 hours before your service, you’ll be charged 50% of your scheduled service fee.

• If you “no show” your appointment, you’ll be charged 100% of your scheduled service fee.

LATE GUEST POLICY

I know “life happens”. If you expect to be more than 10 minutes late to your appointment, please contact me directly at candycrushhair@gmail.com or via text at 518 723 0331.

Accommodating late guests is impossible without disrupting every other guest scheduled that day.

In the unfortunate event that you’re late, I cannot guarantee that I can perform your services that day. We can either perform part of your service in the time remaining in your originally scheduled appointment, or we can reschedule.

gender-free, gratuity-free pricing

My gender-free and gratuity-free pricing structure makes your financial investment in your self-affirming care as transparent as possible. The best non-monetary tips you can give me are:

• tagging me in your selfies, posts, and stories on social media

• referring friends and family to me

• interacting with my social media content (like, leave a comment, share, and save my posts and stories)

• pre-booking your next appointment

• leaving me a review

• a warm hug

• something you’ve created (art, a baked good, flowers from your garden, a sticker… get creative with it!)